Where do I start

Most people know the promotional activity they are organising and what they want to achieve by conducting it. You may have seen something that you believe is ideal for that certain event and don’t know where to start. You will have your own personal Account Manager trained to provide you the most cost effective method to achieve your goal. They will walk you through our showroom and draw on their extensive experience to ensure you deliver a product that totally services the need.

How do I send enquiries?

You are welcome to send your enquiry by fax or preferably e-mail us with your details in order to help your Account Manager work more efficiently

Please include:

(1) Description of the item. (catalogue and code number would be helpful).

(2) Number of items required.

(3) Type of decoration – embroidered, printed (number of print colours), or laser engraved.

(4) Date the items are required by.

(5) Delivery address (which suburb/city and state, at least post code).

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How much do your products cost?

There are literally thousands of items within the vast catalogue ranges Splash Promotions has access to. If you know your budget, even though it may be rough, it helps us recommend the product that best suits your purpose and provides the best outcome for your organisation. The cost of each promotional products may be changeable which depends on the amount and different decorations.

When will my order be ready?

It all depends upon some key factors. How many do you want and when do you require them. We can draw product from local Australian importers or we can design and manufacture overseas specifically for your event. Having an idea of how many items you are requiring determines whether it’s 2 weeks or 3 months, and if we have a deadline to work to, then the sooner we get together the greater the options available to you.

The estimated delivery time usually starts from the point at which you sign-off on the final art proof, the repeated orders may start from the point . This may take a few business days depending on whether the artwork you supply is workable or whether we have to make significant changes to it. Once the proof is signed off the delivery can take between 10 – 15 business days for locally produced orders and 6 – 14 weeks for fully imported orders. Every order is different and we will confirm the estimated delivery time with you at the time you place your order. If you have a specific date for an event that you are using the goods for you must inform us at the time of your order, and besides, it is good policy to always leave some extra time up your sleeve!

How is it decorated, why can’t I just print on it?

Your Account Manager is skilled in determining the most appropriate decoration method available to you for the item you select. Whether it’s embroidered, screen printed, pad printed or laser engraved, your Account Manager will advise you immediately as to which method will get your message out there most effectively.

Who arranges it all?

With over 16 years experience, Splash Promotions has developed systems and procedures that take the worry out of organising your special event. We will ensure you know exactly what the item looks like prior to ordering. We will guarantee the price and confirm the delivery details with you, and even arrange the distribution to various locations if required. We are available to answer any queries to put your mind at ease with just a simple phone call. Each step you will be informed by email, or you can check the progress online within your account.

What kind of promotional products do you have?

We will firstly determine what your target audience is, then through a range of criteria we will help you select the best item or product to suit your needs. Whether it needs to fit inside an envelope or has to be of a grander scale, when you walk through our showroom you will be amazed at what can be done to not only make your event something special, but also fit within that budget. Come and see us… meet your personal Account Manager and let the process begin!

What is the minimum quantity I can buy of any one item?

Often it is more a question of order value. For most items the minimum economical order value is $1000 + GST. However, this can vary. Some locally produced orders can be lower value and some fully imported items need significantly higher volumes and values. Call us with your needs, we will always try to help or advise you.

What is the freight for interstate freight and/or local delivery?

Every day we ship promotional merchandise to and from all over Australia. Call us with your delivery location requirements and we can give you a final cost including delivery right to your door. Normally, the freight is included in the quote.